Customer Support

Bahwan IT LLC Information Lifecycle Management, Data Archiving Solutions, HPE Enterprise Software, Data and information management and DRM in partnership with HPE Enterprise.

A well established customer support division with a central service desk , escalation support team, dedicated spares management team and established NID and TRC facilities, provides 24/7 customer support service with complete service level agreement (SLA) monitoring service.

With certified software and hardware engineers, technically sound pre-sales consultants and business-savvy sales team, Bahwan IT boasts of an all-round talent spanning latest technologies right from virtualization to cloud computing.

Support

We are committed to providing best possible support to our customers. In order to accomplish this,
we have set up necessary infrastructure and procedures employing ITIL® best practices to handle call management.

IT Help Desk Support
Desktop Support L1 & L2
Server Support
Network Support
IT Support Team Management

Calls are registered at the helpdesk no. 24 650 311 and continuously tracked till it's closure.

Call Registration
Priority level assignment to registered calls (based on the table below)
Track each call until resolution
Call Escalation, if required
Review and Analyze call statistics

Depending on the AMC or SLA, the following format is used for critical level assessment. This is customized according to service level agreements entered into by the client.

IT Management Services (End User/Backend Systems related).
Business Support Services (Business/Projects related).
Post Sales Support Services (Hardware & Software Maintenance).

Depending on the AMC or SLA, the following format is used for critical level assessment. This is customized according to service level agreements entered into by the client.

Hotline: (+968) 24 650 311
Email: support@bahwanit.com
Salalah Branch: (+968) 92293550
Sohar Branch: (+968) 26 842660
Facimile: (+968) 24 650 399