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We are committed to providing best possible support to our
customers. In order to accomplish this, we have set up necessary
infrastructure and procedures employing ITIL®
best practices to handle call management. |
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IT Support Services
- IT
Help Desk Support
- Desktop
Support L1 & L2
- Server
Support
- Network
Support
- IT
Support Team Management
Calls are registered at the helpdesk
no. 24 660033
and continuously tracked till it's closure.
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Service Call Handling Process
- Call
Registration
- Priority
level assignment to registered calls (based on the table
below)
- Track
each call until resolution
- Call
Escalation, if required
- Review
and Analyze call statistics
Depending on the AMC or SLA, the following format is
used for critical level assessment. This is customized according
to service level agreements entered into by the client.
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Service Categories
- IT
Management Services (End User/Backend Systems related).
- Business
Support Services (Business/Projects related).
- Post
Sales Support Services (Hardware & Software Maintenance).
Depending on the AMC or SLA, the following format is
used for critical level assessment. This is customized according
to service level agreements entered into by the client.
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Contact Information
- Hotline:
+(968) 24 660033
- Email:
support@bahwanit.com
- Salalah
Branch: (968) 92293550
- Sohar
Branch: (968) 26 842660
- Facimile:
(968) 24 660099
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