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Customer Support

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Customer Support

A well established customer support division with a central service desk , escalation support team, dedicated spares management team and established NID and TRC facilities, provides 24/7 customer support service with complete service level agreement (SLA) monitoring service.

With certified software and hardware engineers, technically sound pre-sales consultants and business-savvy sales team, Bahwan IT boasts of an all-round talent spanning latest technologies right from virtualization to cloud computing.

"Bahwan IT is continuously striving to provide reliable and efficient support to our growing customer base."

  • IT Support Services

    • We are committed to providing best possible support to our customers. In order to accomplish this,
      we have set up necessary infrastructure and procedures employing ITIL® best practices to handle call management.
      • IT Help Desk Support
      • Desktop Support L1 & L2
      • Server Support
      • Network Support
      • IT Support Team Management
      Calls are registered at the helpdesk no. 24 650 311 and continuously tracked till it's closure.
  • Service Call Handling Process

      • Call Registration
      • Priority level assignment to registered calls (based on the table below)
      • Track each call until resolution
      • Call Escalation, if required
      • Review and Analyze call statistics
      Depending on the AMC or SLA, the following format is used for critical level assessment. This is customized according to service level agreements entered into by the client.
  • Service Categories

      • IT Management Services (End User/Backend Systems related).
      • Business Support Services (Business/Projects related).
      • Post Sales Support Services (Hardware & Software Maintenance).
      Depending on the AMC or SLA, the following format is used for critical level assessment. This is customized according to service level agreements entered into by the client.
  • Contact Informations

    • Hotline: (+968) 24 650 311
      Email: support@bahwanit.com
      Salalah Branch: (+968) 92293550
      Sohar Branch: (+968) 26 842660
      Facimile: (+968) 24 650 399